Case study | The Living Room Estates

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Cardiff and Swansea based letting agency, The Living Room, has integrated Sorbet with its LetMC software, to manage maintenance, handle tenant requests from over 1700 tenants and to organise inspections across its 500+ properties.


A forward thinking agency

Chris Kidwell, marketing manager at The Living Room, said: “We are a forward thinking agency who believes in looking after all parties involved in the rental process. Our landlords are important to us and we believe that every tenant has the right to good quality accommodation. We ensure every part of the rental chain gets the best service, so integrating Sorbet has enabled us to take our customer experience to the next level.”

“Once we’d seen a demonstration of the software, we realised how much time we could save on managing maintenance issues with tenants and contractors, as well as sending out welcome packs and other documentation directly to our tenants.. The system does everything for you so in some areas, we have seen a 100% time saving.”

“The company has really seen the benefits of using Sorbet in a number of areas – from notifying tenants on maintenance issues, through to sending instruction manuals and welcome packs. This is exactly why we created the platform, to allow letting agents to save time on processes that would have previously been fulfilled manually.”

To find out more about The Living Room Estates visit their website or alternatively pop into one of their branches for a chat and cuppa:


62 Cathays Terrace
CF24 4HY
TEL: 02920 34 10 77


45 Mansel Street
TEL: 01792 646 255

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