Communities secretary Sajid Javid unveiled new measures at the Conservative party conference, including a compulsory landlords’ redress scheme and ombudsman. “We will take steps to protect renters from poor practice,” he said.


All agents will be required to be regulated

Javid made the announcement out of the blue as the Tory Party Conference 2017 started in Manchester. Javid explained new laws are on the way to force letting agents to join a supervisory body that will ensure they maintain minimum standards and undergo training.

Buy to let and shared house landlords will have to sign up with an ombudsman scheme so tenants have an independent voice to listen to their complaints.

The minister also hinted a new property court will sit to hear gripes from private tenants about their landlords and letting agents.

Javid also hinted Chancellor Phillip Hammond may have an incentive for landlords to offer tenants 12-month tenancies wrapped up in his Autumn Budget 2017, scheduled for November 22.

“First, we will require all agents to be regulated so that they meet strict minimum standards. Second, we will make it compulsory for all landlords to be covered by a redress scheme with an ombudsman, so that tenants have a quick and easy resolution to disputes. Third, we will consult with the judiciary on a new specialist housing court, so that we can get faster, more effective justice.

We will consult with the judiciary on whether the introduction of a new housing court can meet the aim of saving time and money in dealing with disputes. For too long tenants have felt unable to resolve the issues they’ve faced, be it insecure tenure, unfair letting agents’ fees or poor treatment by their landlord with little to no means of redress. We’re going to change that"

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